Marriott International is not just the largest hotel chain; it's a trendsetter in hospitality standards. Their 'Greatroom' concept changed the industry, turning empty halls into vibrant social hubs. In 2026, Marriott's reception requirements include strict ergonomics, mobile tech integration, and a flawless visual code. We examine the core components of Marriott's design books and explain why their standards became the industry's benchmark.
Greatroom Concept: From Desk to Living Room
For Marriott, the reception is part of the overall open Greatroom space. The desk shouldn't look like a barrier; it integrates into the interior so administrators can easily approach guests. 2026 standards demand natural, durable materials (stone, wood, metal) and lighting that shifts scenarios based on the time of day. This creates a home-like comfort while maintaining top functionality.
Ergonomics and Operations: The 30-Second Standard
Efficiency in Detail
Marriott focuses heavily on service speed. Desks are designed so all IT systems (PMS, key encoders, printers) are hidden from the guest but accessible to staff. Utilizing mobile check-in via the Marriott Bonvoy app reduces wait times to historic lows. The administrator transforms into a 'Lobby Host' whose task is greeting, not paperwork.