A Dark Store is a shop without customers. It is a warehouse for online orders disguised as a regular supermarket. The customer orders groceries through an app, and they are picked on-site by robots or pickers. The lobby here is a pickup zone for couriers: a minimalist desk with a screen showing order statuses and automatic loading gates. This is industrial aesthetics without decor.
Robotic Logistics
Instead of customers, AMR (Autonomous Mobile Robots) work in Dark Stores. They navigate shelves, scan goods, and pack orders into crates. The lobby is a handover zone: a robot brings the crate to the reception, where a courier picks it up. No checkout, no marketing. It is pure function.
Courier Reception
Pickup Window
The desk looks like a pickup window: a small console with a screen and a QR code scanner. The courier scans the order code, the system shows the slot number (like a locker). They approach, take the crate, and leave. On average, the process takes 20 seconds. No communication, only tech process.